Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Customers Also Viewed
Japanese Wagyu A5 Ribeye Steak
Japanese Wagyu A5 Ribeye SteakOur award-winning A5 Japanese Wagyu Ribeye is the quintessential high-end steak, renowned for its intense flavor and buttery tenderness. This cut is a...
Japanese Wagyu A5 Strip Slice
Japanese Wagyu Strip Slice Maxim Farm's Japanese Wagyu Strip Slice is the ultimate premium wagyu expertly thin-sliced to perfection, while still preserving the rich fattiness that wagyu is...
Japanese Wagyu A5 Tenderloin Roast
Japanese Wagyu A5 Tenderloin Roast Maxim Farm's most luxurious roast, the Japanese Wagyu A5 Whole Tenderloin, is famous for the incredibly delicate filet mignon steaks. While most tenderloin...
Japanese Wagyu A5 Ribeye Roast
Japanese Wagyu A5 Ribeye Roast Maxim Farm's highly prized Japanese Wagyu A5 Ribeye Roast is packed with rich, mouthwatering flavor and a buttery tenderness as the highly marbled composition...
Japanese Wagyu A5 Striploin Steak
Japanese Wagyu A5 Striploin Steak Maxim Farm's Wagyu Striploin Steak is one of our most popular cuts available due to its delicate, yet mouthwatering flavor. The beautiful, intensely marbled...
Japanese Wagyu A5 Striploin Roast
Japanese Wagyu A5 Striploin Roast Maxim Farm's premium Wagyu A5 Striploin Roast is the perfect option to share an unforgettable culinary experience with a large gathering of friends and...